DR. DAVID BICKETT

David’s extensive experience includes supporting the establishment of brands and their operational performance from start-up  (‘Greenfield’) to proven entity; as was the case for Hutchison Three in Australia and the UK. His drive and passion for world-class performance is internationally recognised, focusing on consumer behaviour, together with a significant understanding of the true value exchange between customer and organisation.

David holds a PhD in Management, specializing in how top management teams use curiosity during strategic decision-making. He also has master’s degrees in Business Coaching (M.Bus.Coach) and Management (M.Mgmt) from Sydney Business School. As a graduate of the Australian Institute of Company Directors (GAICD), he has deep knowledge of governance and risk, especially concerning directors’ roles and mindsets. He has worked with many publicly listed companies both locally and internationally. David is passionate about delivering high-impact coaching to support senior management teams and boards, focusing on developing innovation-driven strategies. He also offers coaching to address transformational change challenges that enhance stakeholder value and operational efficiency. Overall, David is dedicated to helping leaders optimize the end-to-end customer experience to achieve profitable business through operational excellence.